Refund policy

Return & Refund Policy

At Myrna Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process.

1. Return Eligibility

You may return items within 30 days of receiving your order, provided they meet the following conditions:

• The item is unused, unworn, and in its original condition with tags attached.
• The item is returned in its original packaging.
• Proof of purchase (order confirmation) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items.
• Gift cards and promotional items.
• Personalized or custom-made products.
• Items damaged due to misuse or improper care.

3. Return Process

To initiate a return, follow these steps:

• Email our support team at support@myrnaa.shop with your order number and reason for return.
• We will provide you with a return shipping label.
• Package the item securely and drop it off at the designated shipping carrier.
• Once received, we will inspect the item and process your refund within 5-7 business days.

4. Refund Policy

Once your return is approved, the refund will be issued to your original payment method. Refunds may take 5-10 business days to reflect in your account.

5. Exchanges

If you wish to exchange an item, please return the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at support@myrnaa.shop with photos of the item, and we will arrange for a replacement or refund.

7. Contact Us

For any questions regarding our return and refund policy, please contact us at:

Email: support@myrnaa.shop

Phone: (215) 421-0799